Carlyle Finance, one of the UK's leading motor finance providers, has implemented a credit instalment system from pancredit to help improve administrative efficiency and customer service.
The solution is being used by Carlyle's network of UK motor dealerships, who have achieved a 70 per cent reduction in the length of time taken to produce a finance proposal.
pancredit's Gateway, an internet-enabled solution that provides a portal for external applications to access the pancredit system, also enables Carlyle to personalise the channel functionality and content, allowing each of the motor dealerships to use tailored, personalised screens to input customer information.
Mark Standish, Managing Director at Carlyle Finance, comments, "It used to take dealers between 15 and 20 minutes to complete a proposal form for customers but that figure is now down to between six and eight minutes, which has alleviated the frustrations of the dealers and their prospective customers. pancredit's Gateway's ability to provide bespoke screens for each user is also excellent as the system is now more personalised and fits with each specific user's requirements."