Integrated Media Management® (IMM), a document output management and automation technology provider, announced today that Red River Credit Union has implemented its TotaliSign™ solution.
The iPad™ application, introduced last year, is an enhancement to TotaleAtlas™, a browser-based document presentment platform automating the space between a financial institution's core or LOS system and imaging backend.
Red River CU wanted to institute a paperless lending operation, however, it required a product design that would provide the same confidence in electronic documents and signatures that its loan officers and members had with a pen and paper. An IMM customer for nearly 10 years, Red River CU turned to the company for direction on a more convenient, efficient document review and signing process, and determined TotaliSign would meet those needs. IMM's TotaliSign enables credit union staff and members the flexibility of viewing documents in their entirety on the iPad, applying the required signatures and archiving as an auto-indexed and encrypted document to the institution's imaging platform electronically for future retrieval.
"The addition of TotaliSign allows us to reduce printing expenses and eliminate the paper trail traditionally found between our loan officers, quality control and document storage system," said Jeremy Lacey, vice president of IT for Red River Credit Union. "IMM's TotaliSign offers an intuitive, simple user interface and provides credit union employees the mobility to present loan documents outside the branch, but also supports an enhanced in-branch experience."
While much of the emphasis around mobile and tablet solutions is around the off-site flexibility these technologies offer, Red River CU has experienced a complete transformation of its in-branch environment. TotaliSign enables its staff to better engage with members by preventing loan officers from being chained to their desks. They are no longer burdened with the need to turn their desktop monitors around for members to review documents, nor are they confined to a small space by a wired electronic signature pad.
IMM's TotaliSign - following suit of its TotaleAtlas solution - creates secure, 128-bit encrypted, non-editable PDF documents with embedded signatures. Populated documents appear on the iPad, allowing users to review and sign them on the tablet device. The iPad component provides a search of all DocQ workflow sessions (when a signed document or document set is held in queue pending a joint owner's signature) displaying the documents that have been signed and those that are yet to be completed. The Universal Document Presentment (UDP) version is also available for non-integrated core processors and third-party applications.
"While mobile devices now facilitate banking and lending services from any location, they are also valuable in-branch tools," said Chuck Klein, CEO of Integrated Media Management. "By producing a virtual workflow, Red River CU has accelerated its lending process to improve member service and create a greener environment, but has also impacted productivity and reduced operational expenses along the way."
TotaliSign is accessed via Wi-Fi or 3G using an iPad secure VPN connection.