The contract runs until 1 January 2009.

Delta Lloyd Group is centralising the back office processes for the general insurance provided by its 3 brands - Delta Lloyd, OHRA and ABN AMRO Verzekeringen - in a Shared Service Centre (SSC).

Getronics PinkRoccade will develop a sophisticated new ICT platform and will manage the integral development, implementation, maintenance, and operation of an automation system for the general insurance SSC. TIA, a standard insurance package, will form the basis of this system.

The system will be tailored to make it suitable for policy registration and for handling claims on general insurance products. It will be able to manage the processing of large quantities of policies and will communicate with all internal and external open source systems.

The insurance products will be introduced into the new system in stages before 1 January 2007. The service will be provided based on Service level Agreements that meet the business objectives as defined by Delta Lloyd Group.

For Delta Lloyd Group, this initiative will result in considerable reductions in the cost of back office processes.

Getronics PinkRoccade was chosen because of its knowledge and experience in both ICT and business processes, as well as for its knowledge of BPO service provision in the financial market, including indemnity insurance.

This contract strengthens Getronics PinkRoccade's position as an ICT and business partner for providers of financial services.