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BS/2 implements Standard ISO 20000 for service management

05 April 2011  |  1238 views  |  0 Source: BS/2

BS/2, which specialises in providing outsourced business process services for banks and the retail trading sectors, has successfully implemented the globally acclaimed ITIL V3 recommendations for IT company operations and has also completed the implementation of Standard ISO 20000 for service management.

ISO 20000 is the first international quality standard created specially for IT service management. It assists in ensuring an integrated approach to effective service provision that meets the client's requirements. The awarding of the ISO 20000 certificate proves that the hardware and software maintenance and support services of BS/2 meet the highest requirements for creation of the optimum technological services management system, as well as its installation, implementation, monitoring and maintenance practices.

"The implementation of the Standard confirms that the hardware and software maintenance and support services provided by BS/2 are of the highest quality. It shows the company's determination to strive for reliable IT services and infrastructure and to strengthen employee satisfaction and work quality. The Standard sets out what actions are essential to achieve effective implementation of the processes for managing change, incidents and problems as well as dealing with clients. It is a guarantee of on-going and systematic technical development of the company as it provides IT services", says the Head of Marketing at BS/2 Igne Tumaite.

BS/2 is an international company that specialises in providing outsourced business process services for banks and the retail trading sector. The company is actively engaged in over 65 countries of the world either directly or through its local partners.

 

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