AWD will be used to boost productivity and control in C&G's mortgage operations division. Productivity will improve further through the expansion of workflow and by reducing manual processes and will integrate and automate more of its business processes reducing the amount of paper that changes hands. In addition all departments involved in the mortgage process will be electronically joined up so managers will be able to review manual processes and make any necessary changes.

Mike Mitchell, C&G's mortgage director, said, "Our ultimate goal is to continue to improve our customer service. Even though our mortgage operations are running at near to full capacity, we are still growing so we need to ensure our existing processes are as efficient as possible. AWD will eliminate our manual processes making it easier for us to manage the work distribution and deliver continuous improvement to meet changing demands, while ensuring that we comply with regulatory requirements.

Kim Holloway, DSTi's global sales director, said, "By increasing their usage of AWD within Cheltenham & Gloucester's mortgage operations shows Lloyds TSB's commitment to the product for BPM within the bank. Moreover, our existing clients give us excellent references. It is a real testament to AWD that a client of Lloyds TSBs' calibre have used the product since 1996 and are now expanding their use of it. AWD is truly the business process software leader."

Lloyds TSB use AWD for central scanning and indexing, routing work to the appropriate people at the appropriate time – using specific business rules applicable to Lloyds TSB, automate processes and provide comprehensive management information throughout.