Fico moves into text messaging with Telrock
22 February 2011 | 3529 views | 0
FICO today announced that it will resell Telrock's interactive text and smartphone applications worldwide, providing banking clients with a fully secure mobile channel for communicating with their customers.
FICO will provide Telrock's interactive text and smartphone applications allowing customers to make payments by replying to SMS alerts or through smartphone applications.
This service will enable FICO's customers to tab into the mobile banking potential which generates ROI as high as 300% according to recent research by Tower Group.
The new interactive text messaging will enables bajks and utility organisations worldwide to generate:
• Increased payment and contact rates: 40% of customers make payments within 30 minutes of receiving a mobile alert and 74% within 48 hours
• Completion rates 20% above the average
• Signficantly reduced operating costs and improved customer satisfaction