SunGard has enhanced its Ambit Enterprise Banking Suite (EBS) with a new user interface and an upgraded branch teller platform to help banks address client trust.
With these enhancements, Ambit EBS now offers a broad range of integrated client services that can be delivered through multiple channels. The solution will help banks gain a 360 degree customer view, streamline business processes, enhance client focus and improve overall efficiency.
Key enhancements to the suite include:
* A new Adobe Flex-based architecture that supports browser as well as smart client deployment models. This will help banks add internally developed systems to the central desktop, creating a 360 degree view of all products and services used and offered to the client.
* A new user interface that combines client service operations, teller operations, campaign and lead management, complaints and case management in one integrated desktop suitable for a bank's staffed channels.
* An upgraded branch teller platform that provides flexibility in teller operations by swapping between a fast track efficiency mode and a teller/seller mode. This helps sales targets to be met without impacting performance during a branch's peak busy periods.
* An improved BPN engine that provides comprehensive support for all business process functions, workflow, business activity monitoring, imaging, simulation and reporting, helps provide a detailed view of daily operations.
Dean Young, vice president, product management for SunGard's Ambit retail banking business unit, said: "We continue to focus on adding features to SunGard's Ambit EBS that support a bank's efforts to increase knowledge of its clients and help ensure its operations and processes are transparent, efficient and agile.This solution is aimed at helping our customers make the transition to becoming well managed banks. Ambit EBS provides customers with a 360 degree view of the client's relationship, which can help rebuild trust and strengthen client retention through improved client satisfaction. It can also help deliver better targeted up-sell and cross-sell campaigns "