Accenture (NYSE: ACN) has signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015.
Under the extended agreement, originally signed in 2003, Accenture will continue to provide development, implementation and ongoing maintenance services for RSA UK's IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland.
Accenture will also continue to license and maintain its industry-leading property and casualty policy administration and claims solutions - Accenture Insurance Solution and Accenture Claim Components, which are part of Accenture Software - to support RSA UK's commercial and personal lines.
"This relationship is a key part of RSA's ongoing programme to enhance our product offerings and online presence, which is essential to provide our customers with world-class service at competitive prices," said Adrian Brown, UK CEO at RSA. "The extension of this agreement reflects Accenture's role as a valued business partner to RSA and its ability to help deliver significant cost reductions while providing the basis for enhanced customer service."
"RSA's commitment to excellence in its processes, operations and technology has made it a benchmark institution within the global insurance industry," said Mark Robertson, a managing director within Accenture's Insurance practice. "We look forward to continuing to help RSA in its ongoing efforts to enhance operational efficiency, improve customer service and support growth in the highly competitive UK market."
The extended contract complements a current business process outsourcing (BPO) agreement between the two companies. Under the BPO agreement, Accenture provides RSA UK with front-line customer service and back-office administration services across RSA's sales, service, claims and customer accounting functions, supporting both direct customer and intermediated business.