18 October 2017
visit www.response.ncr.com

RSA extends Accenture outsourcing agreement

28 October 2010  |  2278 views  |  0 Source: Accenture

Accenture (NYSE: ACN) has signed an extension to its application outsourcing, systems integration and management consulting agreement with RSA for an additional three years through 2015.

Under the extended agreement, originally signed in 2003, Accenture will continue to provide development, implementation and ongoing maintenance services for RSA UK's IT applications, including those related to customer relationship management, claims processing, commercial lines products, policy management and back-office operations in the UK and Ireland.

Accenture will also continue to license and maintain its industry-leading property and casualty policy administration and claims solutions - Accenture Insurance Solution and Accenture Claim Components, which are part of Accenture Software - to support RSA UK's commercial and personal lines.

"This relationship is a key part of RSA's ongoing programme to enhance our product offerings and online presence, which is essential to provide our customers with world-class service at competitive prices," said Adrian Brown, UK CEO at RSA. "The extension of this agreement reflects Accenture's role as a valued business partner to RSA and its ability to help deliver significant cost reductions while providing the basis for enhanced customer service."

"RSA's commitment to excellence in its processes, operations and technology has made it a benchmark institution within the global insurance industry," said Mark Robertson, a managing director within Accenture's Insurance practice. "We look forward to continuing to help RSA in its ongoing efforts to enhance operational efficiency, improve customer service and support growth in the highly competitive UK market."

The extended contract complements a current business process outsourcing (BPO) agreement between the two companies. Under the BPO agreement, Accenture provides RSA UK with front-line customer service and back-office administration services across RSA's sales, service, claims and customer accounting functions, supporting both direct customer and intermediated business.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.capgemini.comvisit www.vasco.comRegister now

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15123 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8340 views comments | 15 tweets | 21 linkedin
hands typing furiouslyHow artificial intelligence can deliver a...
7831 views 0 | 7 tweets | 9 linkedin
satelliteGates Foundation backs Ripple collaboratio...
7247 views comments | 13 tweets | 8 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
6404 views comments | 8 tweets | 16 linkedin

Featured job

Competitive
New York, NY - USA (some flexibility on location)

Find your next job