21 October 2017
Register now

Fiserv unveils Aperio Teller Seller

25 October 2010  |  2124 views  |  0 Source: Fiserv

Fiserv (NASDAQ: FISV), the leading global provider of financial services technology solutions, announced today the availability of its latest branch solution, Aperio Teller Seller.

With Aperio Teller Seller from Fiserv, branch tellers are given the information to add to transaction handling the ability to perform key service and cross-sell activities appropriate for the end-customer's needs. The solution provides automated tools that optimize the teller function within a financial institution. This customer-centric focus will enable tellers to contribute to winning business for the bank, build brand image and maintain customer loyalty. Aperio Teller Seller is integrated with the SignatureTM bank platform from Fiserv, and is a customer interaction management solution available to global financial institutions, regardless of core provider.

"Financial institutions realise that the branch is still the optimal place to take advantage of one-to-one contact with customers, but need to shift from a transaction-only mindset to one that is focused on serving the end-customer and providing them with the opportunity to purchase relevant banking products. To accomplish this, the bank's employees must have access to customer-specific knowledge," said Tony Catalfano, division president, Bank Solutions, Fiserv. "Aperio Teller Seller arms financial institutions with tools so that the front line knows the customer and can turn each interaction into an opportunity to delight that customer and increase revenue through cross-sales."

Aperio Teller Seller is powered by a business process engine foundation that automates customer awareness and campaign solicitation with intelligent prompts, on-screen campaign information and customer engagement histories. Additionally, the solution offers generation of referrals, a cross-channel customer engagement history and a record of significant events in the customer/financial institution relationship.

Aperio Teller Seller is a browser-based, thin client, complimentary companion to Aperio from Fiserv. Aperio is a next generation business process management and customer interaction management/CRM soluttion that provides financial institutions with the ability to enable customer centricity. A true cross-channel solution, it integrates and automates business processes and tracks customer interactions across multiple channels including branch, contact centre, ATM, internet and mobile. Built on a Microsoft technology foundation, Aperio gives organisations the capability to make decisions proactively about how to proceed with a customer based on real-time data.

"Microsoft is committed to bring the best customer experience and collaboration platform to the financial services community with longstanding, strategic partners such as Fiserv. We are excited to underpin Fiserv solutions with the mission critical yet cost effective platform of Windows Server 2008 and SQL Server 2008." said Karen Cone, general manager, Worldwide Financial Services, Microsoft. "With Aperio running on Microsoft technology, financial institutions will improve their customer knowledge and will be able to design innovative marketing strategies that will allow them to differentiate in the market."

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
Register nowvisit www.vasco.com

Top topics

Most viewed Most shared
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
10193 views comments | 22 tweets | 26 linkedin
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
9395 views comments | 17 tweets | 23 linkedin
satelliteGates Foundation backs Ripple collaboratio...
8988 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8073 views comments | 9 tweets | 17 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
7778 views comments | 10 tweets | 22 linkedin

Featured job

Competitive base + commission + benefits
New York City, NY - USA

Find your next job