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Fiserv claims strong m-banking uptake at Delta Community Credit Union

20 October 2010  |  1904 views  |  0 Source: Fiserv

Fiserv (NASDAQ:FISV), the leading global provider of financial services technology solutions, today announced that Delta Community Credit Union, one of the nation's largest credit unions, has seen strong adoption of Mobile MoneyTM from Fiserv.

The service was made available to members in early June. To date, more than 10,000 members, representing more than five percent of the credit union's total member base, have enrolled in Delta Community Mobile Banking.

"Our members have embraced the opportunity to manage their finances on-the-go, and feedback so far has been overwhelmingly positive," said Bill Mesplay, chief information officer and senior vice president of Information Technology of Delta Community. "We did our homework before launching the service and felt confident that we were delivering the right capabilities at the right time. Clearly our members were ready for mobile banking."

Delta Community Mobile Banking is available to the credit union's entire member base, providing the flexibility to complete a variety of financial transactions anytime and anywhere. The free mobile service provides both consumer and business services members with convenient and secure access to real-time account information through their cell phone, smart phone or other mobile device. Delta Community Mobile Banking was designed as a customized version of the credit union's online service, optimized for any web-enabled mobile phone that supports WAP browsers, regardless of the make, model or mobile service carrier.

Through Delta Community Mobile Banking, members can carry out transactional activities such as checking account balances, scheduling bill payments, transferring funds between accounts, reviewing credit card transactions and locating Delta Community branch locations. In addition, Delta Community's Mobile Banking service features a text message component that lets members text commands to a designated short code to get a real-time account balance report or receive an update on the most recent transactions on their account(s).

The strong adoption of the service among Delta Community members reflects the growing consumer appetite for mobile banking. According to the 2010 Fiserv Consumer Billing and Payment Trends Survey, the number of mobile phone users who conducted one or more banking services via their mobile phone increased from 23 percent in 2008 to 30 percent in 2010.

"With the implementation of Mobile Money, Delta Community Credit Union proves that they are not only responsive to the current needs of their diverse member base, but also committed to investments in innovative technologies enabling additional mobile services, such as enhanced mobile payments, in the future," said Todd Lesher, division president, Electronic Banking Services, Fiserv. "Offering a range of mobile banking access options helps the credit union reach new customer segments while nurturing enduring, profitable member relationships."

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