UMonitor, the innovative financial solution services provider for operational excellence with customer acquisition and retention, introduced today a mobile version of its flagship online account opening and person-to-person (P2P) payment and account-to-account (A2A) money transfer services at the BAI Retail Delivery Conference.
Now, members and customers at credit unions and banks using uOpen & uFund and/or uTransfer services can use any smart phone to open and fund new accounts and perform person-to-person or account-to-account money transfers. These offerings are part of uMonitor's efforts to help banks and credit unions create full channel integration for same pleasant user experience everywhere in banking.
"The banking industry needs to work toward a unified delivery platform for user interactions," explained Dinesh Sheth, CEO of uMonitor. "Multi-channel integration is truly the first step in deploying next generation banking services. Our mobile services are part of a strategic plan that goes beyond online banking of the past ten years to begin creating a ubiquitous banking presence."
There are about 60 million smart phone users in the U.S. today, and Nielsen predicts that smart phones will overtake feature phones by the end of 2011. Fast, mobile access has become a common and preferred service for many banking consumers and uMonitor's uOpen & uFund and uTransfer solutions are equipped to enable consumers with anytime, anywhere access. Like all uMonitor solutions, these offerings maintain financial institution branding while extending their reach to mobile devices.
"Our goal has always been to lead through innovations to streamline user experience in all channels - branch, contact center, online and now mobile - so that all financial institution customers have the same delightful banking experience from anywhere at any time," Sheth continued. "As consumers fully embrace smart phones and their conveniences, our bank and credit union clients will be ready to meet or exceed their expectations."