NavyArmy Federal Credit Union, one of the largest credit unions in the Corpus Christi, Texas area, has chosen Diebold, Incorporated (NYSE:DBD) to implement its new mobile banking solution.
By deploying Diebold MobiTransact™, NavyArmy becomes the first credit union in the region with a robust mobile program, improving its ability to compete with banks offering mobile services. The credit union is implementing MobiTransact as part of a Diebold managed service contract, allowing NavyArmy to provide optimal member service, reduce operating costs, generate revenue and help integrate delivery channels.
"We sought a provider operating on the leading edge of the technology, with a clear understanding of where the product is going," said Sarah O'Brien, NavyArmy's executive vice president and controller. "With Diebold's MobiTransact, our needs are totally met. We get the benefit of a longtime trusted partner that meets our technology needs today and, we're confident, will meet them in the future as well."
Diebold's mobile banking solution provides the opportunity to integrate the credit union's multiple consumer touchpoints, delivering a more convenient experience for consumers. This integration with the mobile channel gives members the capability to securely interact directly with their financial institution at their convenience for such activities as balance transfers, bill pay and locating ATMs and branches. MobiTransact is a full feature mobile platform that works on both text and browser phones, enabling NavyArmy to provide its members immediate access to their accounts, any time and any place, without requiring an online banking account.
"It was equally important to find a vendor with the expertise to build, operate and upgrade our mobile channel, relieving us of the responsibility and enabling us to focus on our primary business - delivering exceptional service to our members," said O'Brien.
With MobiTransact, financial institutions can fully integrate and maximize multiple delivery channels, providing a consistent, dynamic, two-way interaction with banking customers through their mobile phones and other customer touch points. Institutions can proactively communicate with their customer base through text messages and mobile Web services, while providing a comprehensive suite of convenient and on-demand services to their increasingly mobile customers.
"NavyArmy and other financial institutions are observing the exponential opportunity in mobile banking in the United States and are responding to the advantages offered by MobiTransact," said Charles E. Ducey, Jr., executive vice president, Diebold North America operations. "Diebold's vision is to help financial institutions transform and integrate delivery channels across their entire enterprise by offering a comprehensive suite of mobile services, such as mobile sign-up, card control, account preference setting and out-of-band authentication. And because it's universal, Diebold MobiTransact works with any mobile phone, regardless of manufacturer, model, operating system or carrier."
In addition to the MobiTransact solution, NavyArmy's managed service agreement also includes such services as software upgrades, first- and second-line maintenance, cash handling and assistance with regulatory compliance. The agreement also includes Diebold's Agilis® Campaign Office™ software, which allows for the maximization of the mobile channel through one-to-one marketing at the ATM terminal.