United Bank Limited (UBL), one of the largest private banks in Pakistan, has deployed SunGard's Ambit Retail Banking solution suite to help support its growth strategy.
The solution includes SunGard's Ambit Core Banking, Ambit Customer Service Platform and Ambit Retail Loan Origination.
SunGard's Ambit Retail Banking solution suite helped UBL move to a client-centric system, which provides a 360degree view of a client's relationship with the bank. By bringing together client and account information from various back-office applications, banking staff across the enterprise have access to a single view of the client's profile, as well as all interactions and transactions with the bank. This helps UBL's staff to make informed decisions, provide a greater level of customer service, and effectively promote new products and services. Ambit's client-centric approach helps UBL enhance its credentials as a well-managed bank - that is, a bank that focuses on its core assets and manages them in a balanced, risk averse and profit-focused manner.
Aameer Karachiwalla, group executive, retail banking at UBL, said, "The implementation of SunGard's Ambit solution across the bank is aimed at transforming UBL into a bank that invests in technology to offer better service to its clients while increasing efficiency inside the bank. Ambit will help UBL to evolve the bank's culture by helping us to better meet our clients' goals and provide valuable experiences, rather than simple products and services."
David Hamilton, president of SunGard's banks business, said, "SunGard's Ambit Retail Banking solution suite is helping UBL achieve greater customer satisfaction, increase employee and client productivity, and deliver innovative and rapid product launches that help meet client needs."