Infosys Technologies Ltd, announced the launch of Finacle analyz, a comprehensive solution that empowers bank staff to make faster, insight-based decisions to strengthen customer relationships and improve profitability.
The solution enables holistic customer analysis for banks with insightful business reports, executive dashboards and rigorous statistical models. It helps banks strengthen customer management strategies across the lifecycle. Moreover the same solution also offers a self-service portal for the bank's customers to manage their financial and lifestyle-related pursuits.
According to Haragopal Mangipudi, Global Head - Finacle, Infosys Technologies, "Finacle analyz solution moves a step ahead from traditional analytical offerings by providing extensive business analysis capabilities to banks and their customers at the same time. It is an integral solution for banks to strengthen customer relationships with the new age customer who appreciates personalised interaction and self service."
Finacle analyz solution, with its rigorous statistical models and library of reports, helps banks analyse customer behaviour and take customer-centric decisions. In addition to back-end reporting analytics capabilities, bank staff can view diagnostic output like customer scores for efficient decision-making during customer interactions. It also complements the Finacle operational data store (ODS), an enterprise wide data warehouse for a comprehensive data and business view across customers, products, transactions and channels.
The solution is modular and can be fully integrated with a bank's existing technology framework. Rapid deployment capabilities ensure immediate benefits, at the same time minimising cost and disruption to existing infrastructure and services. Finacle analyz TM solution provides 100+ predefined reports and preconfigured statistical models that employ predictive analytics. These can be used to target the right profiles through campaign response scores, predict next best products to cross sell, forecast customer life time value, measure risk of attrition, and to analyse recency frequency monetary value of transactions. The solution is also designed to help the end customer to use the bank's portal to search for lifestyle and career related information such as where to shop, invest, travel and more.