NCR Corporation (NYSE: NCR) today announced it has won a competitive bid to extend its e-commerce partnership with Old National Bank, a $7.8 billion financial services organization headquartered in Indiana.
The partnership enables Old National Bank to leverage NCR's Web Hosting Services and APTRA Online Banking solution. This provides the bank with a secure and scalable platform to deliver convenient online banking services to their customer base, which they expected to double over the next year alone.
APTRA Online Banking enables Old National Bank's customers to access their accounts online and perform financial transactions such as paying bills, checking balances and receiving notifications. Over the past 11 years, this scalable software solution has supported Old National Bank's sustained customer growth, from 20,000 in 1999 to more than 144,000 today. That total is expected to double in the next 12 months.
NCR guarantees Old National Bank 99.9 percent system availability. In addition, NCR has a dedicated disaster recovery environment for Old National Bank that ensures system service restoration within 24 hours of a crisis.
"As a financial institution it is critical that we deliver reliable, secure and customizable solutions to our customers. NCR proved to be the company that could meet those needs and uphold our customer service standards," said Jim Weeast, Chief Information Officer, Old National Bank. "NCR's APTRA Online Banking provides us with a customizable solution that can handle our dynamic and fast-growing online customer base."
APTRA Online Banking provides a roadmap to enable banks to introduce NCR APTRA Mobile Banking and meet consumer demand to manage their finances when and where they want by delivering converged services across multiple banking channels. This includes, for example, using NCR APTRA eMarketing multichannel offer management software to deliver targeted, personalized promotions to consumers across multiple branch, call centre, mobile, online and ATM banking channels. It provides the insight to track and adapt to consumers' presence in these channels and their communication preferences.
"NCR's partnership with Old National Bank demonstrates our capability to deliver enterprise software solutions that deliver a merged channel experience for the end user, including the online banking channel," said Michael O'Laughlin, vice president and general manager, NCR Financial Services. "We look forward to working with Old National Bank to integrate successful banking solutions that will help their business grow and continue offering outstanding customer service."