Microgen Wealth Management Systems Limited ("Microgen") today announced that IAG, a Guernsey based specialist fund administrator, has implemented its online wealth management product Microgen Hestia Version 2.0 to improve client servicing and investor reporting.
Microgen Hestia Version 2.0 will provide IAG's clients with secure online interrogation capabilities that allow for smarter and more streamlined delivery of investor holding information.
IAG provides administration services to fund managers and promoters. Microgen Hestia Version 2.0 enables the rapid delivery of a highly secure, advanced online service, using state of the art security measures to ensure client protection. Microgen Hestia Version 2.0 will enable IAG to offer two tiered entry to fund information. Individuals will be able to log on to view their fund holdings using unique log in details. In addition, intermediaries will have access to their existing clients fund holdings, allowing them to address client queries promptly and more efficiently.
"To enhance service levels to existing clients and be competitive in the fund administration market we consistently have to deliver innovations in service delivery to clients. Technology has a key role to play in ensuring that IAG is able to interact with our clients over the internet on a real time basis," said Alison Simpson, CEO, IAG. "By implementing Microgen Hestia Version 2.0 we now have a compelling online offering which will enhance our service capability to our existing clients and will attract new clients due to our client focused approach to doing business."
Microgen Hestia Version 2.0 supports multiple brands via one common infrastructure which is particularly important to IAG in providing third part administration services to multiple clients.
"Multi-channel delivery embracing online access is the future of fund administration. Microgen Hestia can help forward thinking organisations like IAG to evolve their service offering so that it meets current and future requirements raising the bar across the industry," said Kevin Melrose, General Manager Channel Islands, Microgen. "It is also about making improvements to IAG's business. By embracing the online channel IAG are ae able to deliver improvements in service whilst realising both cost and operational efficiency savings."