Chinatrust Bank USA selects Harland branch automation system
26 February 2004 | 1905 views | 0
Harland Financial Solutions, Inc., a subsidiary of John H. Harland Company (NYSE:JH), today announced that Chinatrust Bank (U.S.A.), with $1.7 Billion in assets and headquartered in Torrance, California, has licensed its Encore!(r) Platform and Encore! Designer applications.
Encore! Platform supplies comprehensive sales, service, contact management and automated new account-opening capabilities for branch customer service representatives. Encore! Designer gives banks the ability to customize the software to their unique needs and product set, and provides an online interface to their core systems for new account opening and compliant forms.
"Chinatrust's primary mission has always been offering cutting-edge products and personalized service to consumers, businesses, and the communities we serve. Especially, Retail Banking is going to be one of the areas we want to focus on," said William Hon, president of Chinatrust Bank (U.S.A.). "To achieve our goal, we are planning to provide more retail products and services and upgrade our systems to improve operational efficiency. Choosing Encore! is just the beginning of our journey. It is our expectation that Encore! will not only expedite account opening procedures, but will also allow us to perform true needs-based analyses, with which our staff will be able to cross sell valuable products to our customers while maintaining profitability for the bank."
"Encore!'s ability to consolidate data from multiple bank systems is key to providing banks with a 360 degree view of customer activity and buying behavior," said Connie Bruce, general manager of Harland Financial Solutions Branch Automation Products Group. "More consumers expect businesses, particularly their financial institutions, to recognize their individual needs. The Encore! Suite is designed to help banks understand their customers more intimately while helping them to provide superior service."
Chinatrust also uses Harland Financial solutions' EZTeller(r) and Laser Pro(r) compliant loan origination software.