Source: Red Box Recorders
Mitsui Bussan Commodities Ltd has chosen Red Box Recorders, the leading independent specialist in voice recording, storage and retrieval, to replace the company's legacy voice recording system at its head office in London.
Mitsui Bussan Commodities Ltd provides risk management services to the global metals and mining industries and related investors and the Red Box solution will cover all front office staff. It has the capacity to record up to forty five BT ITS trading positions and one hundred Cisco IP handsets all on a single server, making it easy to maintain and support.
The company's decision to partner with Red Box was partly driven by the need to meet new FSA regulations requiring financial services organisations to update their voice recording policies. In addition Mitsui Bussan Commodities Ltd was keen to move to a system that was reliable and simple to use with the option of adding functionality in the future. The company also wanted a more dynamic solution that would deliver a greater level of flexibility when managing the day-to-day changes that had previously proved troublesome.
One of the key advantages that Red Box was able to offer Mitsui Bussan Commodities Ltd was the ability to record both traditional telephony and VoIP within a single server as well as offering both CTI integration and archive management. This meant that despite the fact that communications space is at an all time high, Mitsui Bussan Commodities Ltd were able to reduce the total footprint by 80%.
Alison Heath, Manager, IT Support Services at Mitsui Bussan Commodities Ltd, said: "Our previous system was becoming increasingly unreliable. We were looking for a company that could provide us with a simple to use, easy to maintain system that would provide online storage for all our calls with a comprehensive and reliable search facility. We went to the marketplace and found that Red Box Recorders was the best available in ITS class and could provide us with a cost effective solution that ticked all the boxes."
Lee Jones, Sales Director at Red Box Recorders, said: "Our solution for Mitsui Bussan Commodities Ltd not only records all communications, it also captures and stores the data in one of the most established and resilient architectures available. This means that they can benefit from a solution that is always instantly accessible and retains records automatically in line with their business guidelines."