Global 360, a leading provider of Process and Document Management solutions, today announced that First United Bank, a $2 billion bank and one of the largest privately held community banking organizations in the country, has chosen Global 360 to improve the Bank's loan processing systems and ultimately its customer service.
First United's core banking systems were struggling to sufficiently support the Bank's unique and changing requirements for consumer and commercial loan processing operations. Acquisitions over the past few years presented additional challenges on how to unify business operations throughout its expanding enterprise while meeting key regulations and compliance guidelines.
First United Bank, with the help of Global 360's process and case management solution, will be able to more efficiently handle its growing number of commercial and consumer loan applications and better serve its growing customer base. The Bank recognized Business Process Management (BPM) as a way to enable staff to truly collaborate, access and modify loan information, as well as track the loan production process to determine the true cost of loan production. With its BPM implementation, First United Bank will be able to more accurately report and change processes as needed to increase efficiency and value for each loan produced. Beyond loan processing, the Bank has already identified as many as 200 other processes that will benefit from a case management approach.
"First United continually strives to better serve its customers, and as we looked at what our staff was doing on a daily basis and where the bottlenecks were, it became clear that an out-of-the-box application was not adequate to help us improve service and efficiency," said Bryan Wandel, Director of IT, First United Bank. "We started out thinking we just needed to go paperless, but Global 360 helped us realize we needed a process and case management platform to improve our end-to-end-processes while at the same time managing documents. Global 360's case management platform will lead us to substantial business improvements and ultimately better service, as we continue to grow and help our customers achieve their financial goals. We anticipate a major improvement in efficiency."
"Global 360 is proud to help First United Bank not only process loans more efficiently, but also more effectively respond to changing market conditions and compliance rules," said Global 360 president and CEO David Mitchell. "A process and document management system gives the Bank a platform to be transformative in a way that will both help bank staff perform their jobs more efficiently and make it easier to service customers while providing a system that can adapt to changing conditions. First United is a model for banks that want to transform their business processes. Bryan and his team understand the benefits of meeting the needs of all the people involved in a process and the importance of supporting their dynamic and ad hoc processes."
Global 360 partnered in the First United engagement with Improving Enterprises, a software technology training and mentoring firm specializing in business-driven software development methods.