QGen, the world leading outsourced KYC verification provider, has successfully launched its pioneering document submission service via Multimedia Message Service (MMS).
This compliments its already existing service of verifying documents from applicants for a number of sectors including finance, gaming and retail.
The MMS service allows applicants to take a photograph of the required documentation, be it first class or second class ID (photo ID and utility bills) and submit to QGen for instant verification by QGen's team of experienced fraud analysts. Documents are quickly approved in line with agreed service level agreements.
Customers receive an instant SMS acknowledgement once the document has been received and another SMS and email once the documents have been verified. If any of the documents are of insufficient quality, a customer agent contacts the customer to advise on resubmission.
This unique technology helps companies to simplify the customer journey and ultimately enhance their customer acquisition strategy. A number of QGen's existing clients are now benefiting from this innovative technology, with some receiving up to 25% of their applications via MMS.
Andy Pinks, Head of Fraud at QGen comments, "This service allows our clients to provide an innovative new submission channel to its customer base, thereby increasing customer acquisition without increasing risk. As high quality camera phones are becoming increasingly prevalent, this allows for the delivery of high definition documentation submission, by mobile phone.
"As we are approaching one of the peak periods of the year, having the edge over your competition is as important as ever. With people hard pressed for time, offering your potential customers a modern solution that cuts down the red tape will help your business stay ahead of your rivals."