Infosys Technologies Ltd. announced the launch of Finacle Advizor™, an integrated platform which empowers banks to deliver products and services through a fully assisted self-service channel using existing Internet banking capabilities.
The patent pending solution provides banking customers a self-service channel, like the Internet, kiosk and ATM, for real-time access to their bank relationship, such as account inquiries, fund transfers, credit card and mutual fund payments and remittances. In addition, Finacle Advizor™ enables bank customers using the self-service channel to experience the comfort of interacting with a bank representative who can help with transaction assistance and remote advisory functions. This not only enhances the customer experience but also increases the efficiency of the bank staff, improving the return on investment for the bank from the channel.
According to Haragopal Mangipudi, Global Head - Finacle, Infosys Technologies, "Finacle Advizor™ provides banks a channel to offer high-touch, personalized and interactive services to customers. It significantly increases operational efficiency at a fraction of the total cost of ownership. The solution can even help banks reach unbanked and remote populations by enabling human interactions through self-service kiosks."
Worldwide, banks have been looking for the middle path between the low cost self-service channel and high-touch service capabilities at the branch. While self-service channels allow banks to expand service and geography footprint economically, they lack the assurance of human interaction and personalized services, greatly limiting the customer experience. Further, there is very limited scope of capturing a customer's banking preferences which leads to lost right-selling opportunities. On the other hand, the branch provides the best potential to build relationships, understand the customer and develop future business but it involves high capital expenditure, limited geographical reach and high cost of customer acquisition and service. Banks are constantly driven to reduce costs of operation and transactions without diluting the customer experience.
Using IP convergence and Web 2.0 principles, Finacle Advizor™ integrates the self-service channel with the comfort of human intervention through video, audio and data communication and co-browsing, virtually recreating the service experience of a branch and also bringing in Triple play and collaboration capabilities of Web 2.0 to banking. The solution leverages the latest developments in Unified Communications technologies and enables banks to offer sophisticated, human interaction based transactions through otherwise basic self-service channels. Finacle Advizor™ is available on the Microsoft platform.
As a leader in banking transformation, Finacle™ has a global footprint across 64 countries and has been acknowledged among the leaders in the core banking solution space by top analysts including Gartner and Forrester. Finacle™ is also the winner of a series of awards for its innovation and implementation capabilities, the most notable ones being The Banker Technology Award, The Asian Banker IT Implementation Award and The Banking Technology Judge's Special Award for "Innovative Use of IT."