UMonitor, the innovative financial solutions provider for operational excellence with member acquisition and retention, announced that $1.1 billion Pawtucket Credit Union selected a suite of uMonitor solutions to provide a complete range of services that meet its needs for on boarding a member effectively in all channels and offering them additional services online.
The credit union is implementing uOpen & uFund, account opening and funding solution, with uSwitch, an integrated switch kit, and adding uTransfer, a money transfer platform that will enable members to easily move money in a highly secure online environment.
uMonitor solution offers a broad range of capabilities, including fraud prevention, identity verification and authentication, extensive product selection with cross-sell and up-sell and funding options including ACH processing that Pawtucket Credit Union found very attractive for its member service goals. Additionally, uMonitor's solutions enable an advanced, efficient and cohesive Internet channel that can attract new members and their deposits, while increasing convenience for existing members. Having a flexible architecture, single-sign-on from online banking platform, and partnership with its core provider, Open Solutions, also influenced the credit union's decision to partner with uMonitor.
"Enabling our members to use the Web channel to open and fund accounts, as well as switch accounts and transfer money positions us to better compete with large banks," explained Donna M. Gregson, senior vice president of retail services at Pawtucket Credit Union. "We wanted a comprehensive solution that offered everything a member might require when opening an account online, as well as the same efficient service in our branch and back office. uMonitor provides that, as well as enhanced money transfer service and convenience."
"Pawtucket Credit Union is focused on empowering its members with a smarter way to bank," Dinesh Sheth, CEO at uMonitor, said. "Our account opening and funding solution meets that need in a very direct way. The integrated switch kit and money transfer solution allows the credit union to provide additional services for its members. Pawtucket Credit Union is well positioned to increase competitiveness and delight members by surpassing expectations."