uMonitor, the innovative financial solution services provider for operational excellence with member acquisition and retention, announced that Pennsylvania-based American Heritage Federal Credit Union, with more than $855 million in assets and 100,000 members, has selected its account opening and funding solution with a fully automated switch kit, uOpen & uFund - TS.
The credit union selected the TS - Total Solution deployment option to achieve the highest efficiencies while providing the most flexible product offerings tailored to fit its membership profile. This deployment for deposit and loan accounts includes full integration into American Heritage FCU's internal and external systems for identity authentication, compliance, cross selling and up selling, loan decisioning, check ordering, funding and credit card processing.
"While many consumers are re-evaluating their current financial institutions, now is the time for us to invest in new technologies and not only improve our online offerings, but also streamline our member on-boarding processes across all channels," Kevin Tressel, vice president, information services at American Heritage FCU, explained.
uOpen & uFund streamlines the account opening and funding process for a unified experience across all channels - online, in call center and in branch - and offers 24/7 access to the credit union's checking, savings, money market and CD products and adds diverse funding options. Members can also make loan applications and acquire gap insurance in the same transaction. American Heritage FCU will integrate uOpen & uFund with its SymitarTM core platform, APPRO loan origination system and CUNA LOANLINER® platform. By integrating into ID verification and ID authentication services from Qualifile® in real time, the credit union will create a uniform process to meet all regulation and compliance standards.
"uOpen & uFund helps credit unions meet their members' demands in this challenging environment," Dinesh Sheth, CEO at uMonitor, explained. "Progressive credit unions, like American Heritage, are moving forward to take full advantage of ultimate capabilities offered by our TS - Total Solution. American Heritage FCU can look forward to creating a delightful member experience while seeing a significant improvement in efficiency and gaining wallet share across all channels with such services."