uMonitor, the innovative financial solution services provider for operational excellence with member acquisition and retention, announced that Northwest Savings Bank, (Nasdaq GS: NWSB), a $7 billion, full-service community bank that operates in Pennsylvania, New York, Ohio, Maryland and Florida, selected uMonitor's uOpen & uFund, with an integrated financial relationship switch kit, for opening and funding accounts online.
uOpen & uFund automates and streamlines deposit, loan and credit card applications into one unified application and eliminates the need for multiple processes. It will enhance Northwest Savings Bank's online banking experience by giving customers the ability to set up new deposit accounts, including checking, savings, money market and CDs.
"Northwest Savings Bank is dedicated to providing customers the best possible service delivered with a personal touch. uMonitor helps us meet that goal," said David E. Westerburg, senior vice president and chief marketing officer of Northwest Savings Bank. "After a thorough evaluation process, we felt that uMonitor not only had the best technology platform, but also shared in our belief in personally handling customers' needs quickly and efficiently. Now with their help it only makes sense to do the same online. Our customers can open and fund new accounts in real time with all of the personalized services they want and deserve; from checking accounts, to online banking, to eStatements - we offer it all."
"Smart financial institutions realize that today's economy is one of the most crucial times to invest in enhancing ease and convenience for their customers, while decreasing costs of service delivery and improving productivity," said Dinesh Sheth, CEO at uMonitor. "The uMonitor solution improves customer experience and at the same time enhances efficiency making a strong business case to deploy it now. We are glad to partner with institutions like Northwest Savings Bank in investing for a strong future."