I2c Inc., an innovative provider of prepaid card processing and payment solutions, has expanded its operations with the launch of its contact centre in Panama City, Panama.
The launch of i2c's Panama contact center in early September is part of i2c's continued expansion into the Latin American and Caribbean (LAC) region, where, together with its clients and partners, i2c is capitalizing on the growing opportunities for prepaid in the region. The Panama contact center handles inbound calls from both Latin American countries and the United States and is staffed with experienced customer-service agents trilingual in Spanish, Portuguese, and English.
"Since its founding, i2c has been committed to providing excellent customer care and the highest quality of service to its clients," said Jon Round, senior vice president, general manager prepaid. "Many of our clients are deploying prepaid programs that are multilingual, and i2c is ready to provide the customer support and services our clients need to be successful.
The launch of our contact center in Panama further strengthens our commitment to provide the best service to our global clientele."