Ipreo, a premier global provider of market intelligence and investor data to corporations and investment banks, today announced it has partnered with Satrix Solutions to enhance its customer feedback efforts through the addition of a systematic feedback program.
Satrix Solutions will design and manage an ongoing program that will gather and process extensive input from Ipreo's global corporate client base to support the firm's continuous focus on improving the client experience.
"Exceptional customer service is part of Ipreo's DNA," said Kevin Marcus, President and COO of Ipreo. "We pride ourselves on strong relationships with our clients and are always striving to make certain that our services and products align with our clients' needs and workflow. We look forward to working with Satrix to make our client feedback process even more robust and efficient."
"Ipreo is committed to continually enhancing the customer experience and we are dedicated to helping the company better analyze and respond to its customers' needs" said Evan Klein, President of Satrix Solutions. "Ipreo recognizes the importance of taking customer expectations and preferences into account when making business decisions."
Ipreo's new customer feedback program will launch globally the week of September 21.