Following the acquisition last year of another bank as part of the consolidation in the financial services sector, the bank has selected NICE as vendor of choice and is replacing another vendor's systems with solutions from the NICE SmartCenter suite, for implementation at two additional VoIP contact centers with thousands of agents. NICE was selected to improve the customer experience, agent performance, and compliance risk management. The bank selected NICE to support a major IP-enabled data center consolidation move and to provide enhanced capabilities in handling increased call volumes.

As an existing NICE customer, the global bank will standardize on NICE SmartCenter solutions including NICE Interaction Recording and NICE Quality Management to effectively manage millions of calls with customers every year at its banks. After an extensive evaluation process, in addition to already using NICE Smart center elements, this major bank decided to add NICE Interaction Recording and NICE Quality Management at the acquired bank as well. Both are part of the NICE SmartCenter suite.

Zeevi Bregman, President and Chief Executive Officer, NICE Systems, said: "The recent strategic decision made by this world-class financial institution to standardize on NICE SmartCenter in a VoIP environment is another validation of NICE's market share leadership and being the preferred vendor when companies are seeking best of breed and best of suite capabilities for managing their customer interactions and transactions in contact centers. This prestigious US bank selecting NICE as their vendor of choice for their major data center consolidation, and for effectively managing compliance and risk as well as increasing operational efficiency."