Integrated Bank Technology (IBT), a company that specializes in providing core processing and imaging software applications for in-house and ASP environments for financial institutions and provides 24/7 support services, announced that Colorado-based Park State Bank has become a customer and the bank will use IBT's flagship product, Integrated Bank Environment (IBE), and its ancillary solutions.
Park State decided to partner with the company after IBT acquired the business units of the bank's former vendor.
"I have an information technology background and we did evaluate other technology vendors, but ultimately we chose IBT because their technology will be in the forefront of the industry," Tony Perry, president of Park State Bank, explained. "They're in front of everyone now and we believe that we can leverage IBT's technology to do our core business."
IBE is a repository for not only a financial institution's core system, but also all of the ancillary systems enabling everything to be tracked and managed from a single system. Park State Bank employees will no longer log on to different systems multiple times to manage customer relationships, documents and check images. Everything will be located in one place.
"The contact manager that is built in to IBE is critical to where we're going," Perry added. "We're a bank based on relationships, so having a system that lets us track our communication and ensure that we're providing customer service at a consistently high level is key."
"Banks invest in technology to improve the customer experience and offer an easier and more convenient banking environment," Mike Golebiowski, president of IBT, said. "We continue to focus our products to deliver superior service to the bank customer at a lower cost through innovation and we look forward to helping Park State Bank position itself for success during this current economic downturn and after the recovery."