Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced that AXA Australia has selected the Thunderhead NOW platform to replace its existing application for client communications.
Thunderhead NOW will enable AXA to streamline its business processes and move toward multi-channel delivery, resulting in an improved customer experience.
AXA Australia is a leading provider of financial advice, wealth management and financial protection services and products in Australia.
AXA chose Thunderhead NOW due to the software platform's XML-based design and open standards-based architecture, allowing for flexibility and easy integration. AXA also chose Thunderhead's Interview NOW component, providing customer service call center staff with a user-friendly interface through an interactive, intelligent, interview-style process.
In addition, Thunderhead NOW will enable AXA to review, rationalize and update existing communication templates with shared content, improving operational efficiency.
"It is pleasing to see organizations such as AXA striving to update their communications systems to improve the customer experience, even during the global financial crisis," said Thunderhead CEO Glen Manchester.