Debenhams Direct chooses CyberSource for online payments and fraud management

Source: CyberSource

CyberSource Ltd., the U.K.-based CyberSource (Nasdaq: CYBS) subsidiary, today announced that it is working with Debenhams Direct to assist that company with the secure processing and management of its online transactions.

Debenhams Direct is the eCommerce arm of one of the leading retail groups in the U.K. and Ireland, visited by over 3 million online customers each month. The site processes over 2,500 orders on an average day and offers products and services that are available in Debenhams' stores.

CyberSource's payment management services allow Debenhams to securely and reliably process multiple payment types through a global payment processing network that has been certified as compliant with the Payment Card Industry Data Security Standard. Through a single connection to CyberSource, Debenhams can also utilise additional cardholder verification programs such as Verified by Visa and MasterCard SecureCode, providing Debenhams' customers with greater protection from fraud and reducing chargeback risk for Debenhams.

Debenhams turned to CyberSource's flexible risk management solutions as part of the retailer's overall eCommerce focus. CyberSource's Decision Manager accesses over 150 global validation tests to screen for fraud, enabling Debenhams to determine in real-time whether transactions should be accepted, rejected, or marked for further review. This has allowed Debenhams greater flexibility in the management of its fraud screening rules, allowing it to evolve and develop, in real-time, the strategies it deploys against fraudsters.

Anthony Leach, Senior Operations Manager, Debenhams Direct, said: "We are keen to stay ahead of the curve and selected CyberSource based on its functionality and the partnership we have already developed. The intelligence to which we have access will help us identify and manage higher risk orders appropriately whilst supporting legitimate customers within our secure website. Our continued focus is on providing a secure platform for our online customers whilst managing commercial risks and having clear and flexible processes."

Simon Stokes, Managing Director, CyberSource Ltd., commented: "Debenhams is a great example of a traditional high street retailer that has embraced the online environment and increased its investment in this area. By consolidating and streamlining its multi-channel operations, Debenhams is better able to provide its customers with a secure and convenient online shopping experience."

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