Source: Jack Henry
Jack Henry & Associates, Inc., a leading provider of integrated technology solutions and data processing services for financial institutions, today announced the general availability of Core Director Teller, the client/server teller sales, service, and transaction processing solution developed internally by its Jack Henry Banking division. This sophisticated system is fully integrated with Core Director, the company's Windows®-based, client/server core system that is currently supporting more than 230 banks ranging from de novo to multi-billion dollar institutions.
Core Director Teller, which leverages Microsoft's Smart Client® technology, supports every aspect of teller operations, including customizable transaction setup and processing, intuitive balancing and research functions, customizable receipts, automatic off-line store/forward, electronic journal capabilities, and aggregate currency transaction reporting (CTR) and monetary instrument logging (MIL). This system provides real-time displays of customer information, account balances, alerts and central information file (CIF) messages, memo posts, application inquiries, check images, signature cards, customer identification, and the ability to share information among branches.
Prior to general availability, 25 banks have contracted to implement Core Director Teller including Missouri-based Lamar Bank and Trust. According to this bank's senior vice president and cashier, Becky Blackford, "The teller experience is one of the most important components of our overall customer experience. So empowering our tellers with the business tools they need to be as efficient and effective as possible is very important to us. We are confident that Core Director Teller provides the advanced automation and sophisticated business tools that our tellers, customer service representatives, and managers need to improve the speed and accuracy of transaction processing, improve operating efficiencies, enhance customer service, and reduce fraud."
Tony Wormington, president of Jack Henry & Associates, said, "In today's extremely competitive business environment, banks must have the retail solutions that enable them to successfully and aggressively compete, to differentiate their service levels, and to meet and hopefully exceed customers' evolving expectations. Jack Henry Banking's suite of retail delivery solutions has been assembled to help banks proactively respond to these business opportunities and challenges. Based on its ability to materially enhance the retail experience and expand customer relationships, we expect that Core Director Teller will become a strategic product for the diverse banks automated by our Core Director platform."
Through internal product development, disciplined acquisitions, and strategic alliances with successful companies, Jack Henry Banking regularly introduces new complementary products and services that further enhance its three functionally distinct core platforms - SilverLake System®, CIF 20/20®, and Core Director.