Source: EFunds International
eFunds International, a business process outsourcing (BPO) provider, has achieved 'Approved Centre' status in India from City & Guilds and will ensure that all of its Indian-based training staff are internationally certified.
eFunds Global Outsourcing Division specialises in providing world-class customer account management services to the financial services and telecommunication industries.
The approval was granted after an extensive verification was conducted at eFunds' Centre of Excellence for Training in Mumbai. Verifiers evaluated management and administrative systems, the working environment, staff resources, assessments and quality assurance. eFunds is now approved by City & Guilds to deliver training, carry out local competence assessment with knowledge examined by City & Guilds leading to City & Guilds certification.
Noel Whitman, Director of UK Outsourcing Solutions at eFunds International, comments: "Failure to pay attention to training can have serious consequences for a company's brand and reputation. This is magnified if the service is being provided offshore. Despite almost every organisation having a substantial investment in recruitment, training and human resource management at home, when their business goes offshore some buyers fail to insist on people policies and practices that are adequate to support their needs, let alone conform to best practice."
Whitman continues: "eFunds is committed to improving the operational efficiency and service delivery of the processes we manage. Ensuring quality standards in everything we do including training and staff development is key to this.
"In-depth training and good career development helps retain the best graduates in the BPO marketplace. Our City and Guilds Approved Centre status highlights our dedication to building a pool of motivated individuals who are constantly offered opportunities to expand their horizons. It is also testament to our ability to deliver seamless quality to our customers through our experience and skill in the marketplace."