Don Coleman has been promoted to senior vice president, Chief Sourcing Officer for Fifth Third Bank.
In this role, Coleman will be responsible for overseeing third-party sourcing and strategic relationships.
Since joining Fifth Third Bank in 2005, Coleman has contributed significantly in his roles as vice president of Check Services and most recently as senior vice president and Director of Consumer Customer Service.
"Through Don's leadership, he and his team have notably contributed to the Bank's ability to be ranked number one in customer satisfaction in a recent University of Michigan American Customer Satisfaction Index (ACSI) study," said Greg Carmichael, executive vice president, Chief Operating Officer for Fifth Third Bancorp.
Prior to joining the Bank, Coleman spent 15 years at National City Corporation. He has more than 20 years experience leading enterprise-wide projects with global vendors including IBM, NCR, Xerox and Convergys. In addition, he is a certified Lean Six Sigma Black Belt.
Coleman has a Bachelor's degree in Biology from Eastern Washington University, a Bachelor's degree in Finance from the University of Akron and a Master of Business Administration degree from Vanderbilt University. Coleman also served in the United States Air Force.
Coleman will temporarily continue to provide oversight and leadership to the Consumer Customer Services group until a replacement is named.