Transaction Network Services (NYSE:TNS) has been appointed by Gemalto, the world leader in digital security, to provide communications and hosting support for its UK Terminal Management System (TMS), supporting in excess of 140,000 Point of Sale terminals.
Under the terms of the deal, TNS will provide a complete communications and hosting solution, backed up by 24x7x365 monitoring of all connectivity into and out of Gemalto's systems. Underpinning the service is TNS' PCI DSS certified backbone network, providing global connectivity capability into the Gemalto TMS, over a range of access methods, including dial, SSL, GPRS, and VPN.
Michel Leger, Senior Vice President e-payment at Gemalto, said: "Gemalto wanted a secure and reliable network partner to host and monitor its communications connectivity and terminal management systems. The level of service provided by TNS so far has been very impressive. The ability of TNS to provide a 24 hour help desk with live real-time support is a huge plus, making our business run much more smoothly."
Mark Collins, Managing Director, TNS UK and Ireland said: "Our 24 hour help desk is a strong selling point and I'm pleased to hear such positive feedback from Gemalto. Our specially trained help desk staff are available around the clock to answer questions, troubleshoot and help resolve issues quickly."