Accenture has extended for two additional years its contract to provide RSA UK with insurance business process outsourcing services.
Under the original contract, signed in 2003, RSA outsourced to Accenture front-line customer service as well as back-office administration services across RSA's sales, service, claims and customer accounting functions, supporting direct, affinity and broker customers. The initial agreement was scheduled to expire in 2010, and under terms of the agreement, Accenture will continue to provide these services through 2012.
"We extended our relationship with Accenture based on their history of delivering impressive results and their expertise in insurance, which enables them to understand the complexity of our business," said Bill Taylor, COO, Sales and Service and Head of BPO Strategy of RSA. "In addition to cost reductions, RSA is benefiting from high service levels, which are essential for customer satisfaction and our future revenue growth."
Deepak Sircar, global lead for Accenture's insurance BPO services, said, "We look forward to continuing to provide high-quality and cost-competitive services to help RSA improve their operational performance, focus on growing their business and continue to deliver excellent service to their customers."