CSC (NYSE: CSC) today announced that Jackson National Life Insurance Company (Jackson) of Lansing, Mich., is the first insurer to deploy CSC's Claims Management Accelerator to streamline its life and annuities claims processes.
Part of Jackson's focus on continuous improvement, the implementation helped the carrier increase automation and speed claims handling.
Experiencing rapid growth following a 2005 acquisition, Jackson's claims volumes soared, which led to hiring additional staff and reengineering the company's claims group. As part of that effort, Jackson selected Claims Management Accelerator and integrated it with other in-house CSC systems, CyberLife and VANTAGE-ONE, for policy administration and payment.
"We embrace innovation in all aspects of our business as it can be a critical enabler of high customer satisfaction," said Laura Prieskorn, vice president of Operations at Jackson. "With CSC's Claims Management Accelerator, we are able to automate more processes and improve our quality of service by delivering fast and accurate claims resolutions for our life and annuity customers."
"Because we use Claims Management Accelerator in our own business process outsourcing operations, we know how it can improve the efficiency of claims processing in the most demanding environments," said Michael W. Risley, president of CSC's Life and Annuity Insurance Division. "Delivering proven claims management software is one of the ways we help our clients improve productivity and enhance customer service."
Claims Management Accelerator integrates with any policy administration system to give customer service representatives, back-office staff and examiners a common, Web-based, front-end solution. It serves as a centralized work management system to support the processing of death, long-term care, disability income and other claim types.