Integrated Media Management (IMM), a document output management and automation technology provider, announced that Service Credit Union has installed and gone live with TotaleAtlasWeb, its remote signature capture and secure document delivery solution.
TotaleAtlasWeb is a software application that allows credit unions to service their members anywhere in the world by securely viewing documents and capturing digital signatures, securely, via the Web.
"Service Credit Union was originally chartered to serve the military and civilian employees of a local air force base," Bill Newman, COO at Service Credit Union, explained. "Today our membership has grown to more than 118,000 people residing around the world, and we are constantly seeking ways to provide the best service possible, regardless of whether our members live around the corner or on another continent. The entire credit union looks forward to educating our members about this new and more efficient way of conducting business."
TotaleAtlasWeb offers end-users the opportunity to review and sign documents at their convenience anytime, anywhere, 24/7. Secure transmission is provided for all content along with notification to the credit union employee after the documents are signed and completed remotely. TotaleAtlasWeb eliminates the time it takes for members to receive, review, sign and return documents, plus it eliminates the costs associated with expensive courier services, whether in state or abroad.
"The Society for Information Management recently found that most companies plan to increase technology spending in 2009 in order to reduce operating costs," Chuck Klein, CEO of IMM, added. "While this is the correct approach, credit unions must focus on investing in the right technology. Remote signature capture technology is one way to reduce spending while improving customer service, which is an element of the credit union experience that members will not compromise."