BancTec, a global provider of advanced, high-volume, document and payment processing solutions and services, has announced that it has reached an agreement to assume all of the contracts and employees of BPO services provider Document@Work. The agreement will enable BancTec to grow its global BPO operations and provide the company with an expanded customer base in France.
Document@Work is a provider of data capture services. Created in 2004, the company is recognized for its BPO expertise, which it provides for such clients as DHL and Disney.
“This transaction further enhances our BPO presence in Europe and strengthens our position as a key provider of document processing services,” said Pascal Wirth, Président-Directeur Général, BancTec SA. “We look forward to providing Document@Work’s customers the same outstanding services to which they are accustomed, as well as to growing our customer base throughout France.”
BancTec France recently opened a new office and BPO facility in Noisel to begin servicing most of Document@Work’s existing contracts.
Over the past year, BancTec’s global BPO practice has grown to include 8 processing centers in North America and 13 in Europe. Services provided include loan origination processing, mail processing, payment processing, document and voucher processing, hosted archive, healthcare revenue cycle management, accounts payable processing, invoice processing and complaints handling.