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Diebold adds security offering to outsourcing services; unveils deposit automation system

19 November 2008  |  2482 views  |  0 Source: Diebold

Driving innovation to help strengthen the financial services industry, Diebold, Incorporated (NYSE:DBD) is enhancing and broadening its outsourcing solution through the addition of security-related solutions and consulting.

Outsourcing with Diebold can help deliver cost savings, streamline operations and increase the return on investment at the self-service channel. With the addition of security, Diebold now can enable financial institutions to take advantage of a true end-to-end solution under an operating model that allows for the addition of new security solutions with continually updated technology, without the traditional upfront expense. This allows financial institutions to rely on a professional outsourcing alliance with Diebold as an integral component of their security strategies.

Ever-present cyber threats and rapidly rising crime rates make it imperative for financial institutions to deploy a professionally designed, implemented and maintained security operation that offers the flexibility to easily incorporate new technologies as they emerge. These days, many financial institutions have limited resources and capital necessary to internally handle this effectively. Diebold's security outsourcing provides a thorough yet scalable solution for financial institutions.

Outsourcing security also can help lower instances of false alarms through 24/7 interactive remote monitoring. Simply adding a DVR and a two-way audio system interconnected to the site alarm panel, along with video monitoring services, can help financial institutions significantly reduce false alarm fees. Under an outsourcing agreement, financial institutions also can deploy the latest in access control and credentialing, which helps meet such stringent regulatory mandates.

When a financial institution outsources its entire integrated security program, Diebold will back the entire program with a remarkable promise against false alarm fees. It's a customer's assurance that Diebold can identify a true emergency with unmatched speed, accuracy and false alarm resistance.

"In an outsourcing agreement, Diebold's industry experts work with the financial institution to develop a comprehedevelop a comprehensive outsourcing solution that includes software, hardware and services," said Dennis M. Moriarty, senior vice president, Global Security Division. "By understanding customers' risks, compliance concerns and security business operations, we can build a solution that starts with a process and builds on it for optimal security of both a customer's facilities and data. We draw on our security expertise to provide unparalleled process management and business solutions to our clients."

"One of the greatest advantages under this type of full-service agreement is that Diebold becomes a single point-of-contact for the financial institution's entire self-service operation," said Greg Steffy, senior director, Integrated Services, Diebold. "Turning over to Diebold comprehensive management of key security system elements frees financial institutions to more effectively build and maintain customer relationships and reduces the need to devote valuable resources to myriad operational challenges."

Traditionally, streamlining operations, increasing efficiencies and realizing a solid return on investment could be difficult to achieve, given the capital required to enlist individual vendors to fulfill all the services necessary to address even the most basic business concerns. But today, a full-service outsourcing arrangement with Diebold offers a single-point-of- contact, helping financial institutions avoid large capital outlays and instead transform those expenses into operating dollars. It also allows financial institutions to provide the advanced security customers need and the operational efficiencies that drive the bottom line.

Separately, continuing to provide the momentum for financial institutions to generate revenue, reduce costs and manage risk, Diebold, Incorporated (NYSE:DBD) is rolling out the newest innovation in its deposit automation family of solutions. With Diebold's new rapid processing capability, financial institutions now can provide consumers and business customers with an automated deposit option designed to expedite bulk note and check deposits at any time of the day or night, improving security and enhancing convenience at the automated teller machine (ATM).

Rapid processing is executed in a single transaction that features the simultaneous operation of two modules at the ATM. One module facilitates single or bulk note deposits and the other enables single or bulk check deposits. Providing two separate modules, synchronously operating, to conduct a single transaction does more than increase the speed of transactions -- it also greatly enhances reliability.

"It's imperative in today's fast-paced society for financial institutions to consistently improve the speed and convenience at which customers can conduct self-service transactions," said Charles E. Ducey, Jr., senior vice president, global development and services, Diebold. "Rapid processing is one more tool to help financial institutions better serve customers through improved availability. And because both notes and checks can be immediately inserted, it provides another layer of security at the ATM and reduces wait time."

Research has shown deposit automation benefits financial institutions not only by delivering cost-effective transactions, it also promotes greater brand differentiation, strengthens compliance with regulatory mandates and, by migrating transactions out of the branch, it offers the freedom to build customer relationships to promote higher value products and services.

Additionally, deposit automation has proven to increase total transactions and deposit activity.

With rapid processing, Diebold's note-accepting technology can accept stacks of mixed-denomination currency without an envelope or a deposit slip. The module verifies and itemizes the deposit note-by-note. This allows for instant credit, depending on the institution's policy, and the module can hold large quantities of cash longer, allowing for fewer deposit sweeps.

Additionally, offering the ability to accept large stacks of notes better serves business customers, who regularly make deposits at ATMs.

With checks -- also inserted without an envelope or deposit slip -- Diebold's Intelligent Depository Module(TM) accepts a single check or stacks up to 30. The check images are captured and displayed on the ATM screen for customer verification. Through superior imaging and character recognition, the check images are printed on the receipt along with the details of the cash transaction. Additionally, before the transaction is completed, customers are offered the opportunity to cancel the deposit of any one of the checks or the entire bulk stack. Customers also can adjust or cancel the note deposit portion of the transaction. Once the details of the transaction are approved, the data is collected, including the images of the deposited checks, and transmitted to a server, which begins the check clearing process.

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