S1 Enterprise, a division of S1 Corporation (Nasdaq: SONE) and a leading global provider of multi-channel financial service software, today announced that Volksbank International is implementing S1 Sales & Service across nine countries in Eastern Europe, including Czech Republic, Slovakia, Hungary, Ukraine, Romania, Serbia, Croatia, Slovenia, and Bosnia and Herzegovina.
S1 Sales & Service provides Volksbank's employees with a complete view of customer interaction across multiple channels, and will improve the quality and speed of service the bank is able to provide. In total, 220 Volksbank branches will use S1 Sales & Service on the S1 Enterprise Platform.
Volksbank International chose S1 Sales & Service to give its employees a consolidated view of customer data across all points of interaction, providing staff with the information they need to serve customers efficiently. S1 Sales & Service synchronizes with the bank's back office and email systems to ensure that employees have the most accurate, up-to-date information available on all customers, as well as flagging potential cross-selling opportunities.
S1 Sales & Service provides a base platform for Volksbank International that can be quickly customized to support the requirements and business rules for each individual country and to interface with the systems present within that country. Following a proof-of-concept program, S1 Sales & Service has already been rolled out across 53 Volksbank branches in Hungary, as well as 46 branches in Slovakia. The bank will continue to roll out the S1 Enterprise solution across a further seven European countries, beginning with the Czech Republic in November 2008.
"To improve the quality and efficiency of our customer service, we decided that having all information on each customer available through a single dashboard was critical," said Reinhold Rehbichler, Managing Director of Volksbank IT-Services GmbH. "Working with Misys, we chose S1 Enterprise to help us achieve this aim: S1 Sales & Service gives our employees an overview of a customer's interactions with the bank and integrates seamlessly with our back-office systems. The S1 Enterprise Platform provides us with a flexible base, which we can then easily customize to meet the needs of individual countries within the Volksbank Group."
"Banks have to have the most up-to-date, accurate information on their customers in order to provide the level of service their customers demand," said John Philpott, General Manager, S1 Enterprise International. "S1 Sales & Service pulls this information together to ensure that this data is delivered to the employees that need it most, improving performance and speed of service."