CSC (NYSE: CSC) today announced that three new insurers have chosen CSC's POINT IN midrange policy administration system to improve efficiencies and enhance service to their agents and consumers.
American Keystone Insurance Company and Florida Peninsula, both of Florida, have signed six-year business process outsourcing (BPO) contracts for CSC to administer policies on the POINT IN solution suite, while Lititz Mutual has licensed the software for use at its facilities in Lititz, Penn.
POINT IN, which automates policy administration, claims management, billing, collections, reinsurance and other processes, is used by more than 120 start-up, small and medium-sized insurance companies and managing general agents. Under the agreements, Florida Peninsula and Lititz Mutual will also deploy CSC's Agency Link software, which enables independent agents to directly serve current accounts and initiate new ones over the Internet.
"We chose CSC's POINT IN to consolidate and modernize the disparate administration systems of four companies and create a modern Web front-end for agent self-service," said Robert Dodds, Lititz Mutual vice president. "POINT IN offers a complete solution with a proven track record to address our complex business and technology needs."
"Finding new cost-effective solutions to dramatically improve the lifecycle of policy and claims administration is a challenge many insurers face," said Ray August, president of CSC's Property and Casualty Insurance Division. "We offer a variety of options to our clients, including the ability to outsource some or all of their business processing or applications to us, or to deploy CSC's proven technology within their own businesses."
American Keystone Insurance Company and Florida Peninsula join another recent Florida-based CSC POINT IN client, United Insurance Management of St. Petersburg. CSC's outsourcing services enable these companies to speed product introductions and provide the resource and process scalability they need as they expand their operations.
CSC's POINT IN policy administration system supports the entire insurance enterprise: claims processing, billing and collections, reinsurance administration, insurance data reporting, commercial package policy administration and ISO commercial lines forms generation. POINT IN has Web-based screens that integrate with CSC's e-business suite, which includes Agency Link, Media View and Business Intelligence Solutions. It supports personal, commercial and workers' compensation lines of business. More than 40,000 independent agents currently access POINT IN through Agency Link.