CGI Group (TSX: GIB.A; NYSE: GIB), a leading provider of information technology and business process services, announced today that Fifth Third Bank, a large financial institution in the Midwest with over $111 billion in assets, has chosen CGI's Web Promises solution to integrate collections self-service to its enterprise collections systems, including to CGI's CACS Enterprise Collections and Recovery Solution.
CGI's Web Promises enables organizations to put their collections activities on the Web quickly and cost effectively, and to start collecting more money now-without adding additional staff or overhead. Timelier, proactive treatment and resolution of customer delinquency via new channels with minimal collector involvement allows Fifth Third staff to focus on customers requiring collector assistance. Additionally, the solution allows Fifth Third to easily integrate internal and external systems with CACS and other collections systems, leveraging a Services Oriented Architecture (SOA), enabling new solutions to be brought on-line with minimal time to market.
"Fifth Third Bank is pleased to be the premier client working with CGI's Web Promises solution," said Mike Moore, Vice-President IT Consumer Finance at Fifth Third. "We chose Web Promises because it is a critical component in the evolution of our collections business and technology strategies."
"CGI's Web Promises is a valuable, reusable and scalable element of any organization's collections business," said Peter Ihrig, Senior Vice-President, CGI. "Utilizing this next generation technology opens the door for total transformation of the Bank's collections function, and provides a new level of personalization and transparency required by today's consumers."