FST Technologies, a specialist in delivering multi-channel communications for the financial services sector, is expanding and has hired 20 new staff across the UK.
The company has taken on 15 new production staff to work at its headquarters in Livingston. This increase gives FST the capacity to operate a 24/7 production environment allowing them to facilitate several new business wins as well as creating capacity for more in the future. In addition to building their production team, a number of sales positions have also been created across the UK bringing the total to 20 new staff.
In response to market demand, the additional staff will allow FST to develop new multi-channel solutions, allowing their clients to migrate traditional printed communications to electronic and mobile formats to create a truly integrated customer engagement.
Other additions to FST's West Lothian plant have been made in the form of state-of-the-art specialist equipment from Xerox and Buhrs. These new purchases represent a £1.2 Million investment in the business. This new equipment augments FST's existing production capability allowing them to generate a far greater number of customer communications on behalf of our clients.
Commenting on these new appointments and investments, Ron Ramage, Managing Director of FST said:
"This investment represents a significant achievement for FST and is confirmation of our current business growth strategy. In line with our aggressive five year business plan, we have expanded our sales and production teams, whilst investing heavily in new equipment and technology.
"This is in response to a variety of new opportunities within the marketplace, where our customers are looking to integrate new electronic channels to provide a more immersive customer experience. FST's increased capabilities will allow our clients to develop more profitable customer engagements, whilst helping them reduce significant cost from the communication process.
"As a business, we are perfectly situated in Livingston. It is well placed for access to Edinburgh's financial sector, a key market for us and we have always managed to find highly skilled workers from our local community. In today's market, geographic location for our customers means a facility and workforce that can adapt to their changing needs; Livingston has allowed us to do this since the company was founded eight years ago.
"This investment underlines our commitment to developing a unique service offering. We offer our financial services clients the ability to outsource their customers' entire document lifecycle, from welcome pack to monthly statements by combining advanced data and document composition services with our state of the art production environment."
Drawing on the company's experience in providing outsourced customer communications and specifically, Multi-channel delivery to provide more effective customer targeting, the company unveiled a bold new strategy following investment by US venture capitalists Saints Chamonix which is now paying dividends.
To support the new business strategy, FST Technologies also announced a strengthening of the management team with the appointment of Simon Gulliford as a non-executive director, Colin Chisholm as HR Manager to help the company realise its true market potential.