Diebold, Incorporated (NYSE: DBD), the global leader in integrated self-service delivery, recently partnered with OnPoint Community Credit Union to provide a comprehensive outsourcing solution.
OnPoint Community Credit Union, the largest credit union in Oregon serving approximately 186,000 members, currently has 45 automated teller machines (ATMs) and plans to add up to an additional 30 by 2011.
Like most financial institutions, OnPoint must compete for customers in a highly competitive marketplace that includes local, regional and national financial institutions. To successfully achieve that high level of competitiveness, OnPoint has forged a unique, long-term outsourcing partnership with Diebold - recognized for the past two years as one of the world's top outsourcing companies by the International Association of Outsourcing Professionals. Through the partnership, Diebold gives OnPoint access to the best available technology in the financial services industry by offering products and services that are both innovative and convenient.
As part of the outsourcing partnership, Diebold Integrated Services will provide OnPoint with a myriad of products and services, including new Opteva ATMs, first -and second-line maintenance, armored carrier, network monitoring, ATM and debit card processing, Diebold RemoteLink and OpteView services, currency management, client services and help desk support.
Diebold outsources products and services beyond the self-service channel including teller automation, automated deposit technology and data, software, and on-premises security management. For example, as part of Diebold's outsourcing relationship with OnPoint, the credit union is planning to add Intelligent Depository Module and Bulk Note Acceptance (BNA) technology within the year. As one of the newest advances in deposit automation, BNA allows for envelope-free deposits, enabling check depositing in any orientation - backwards or upside down in any direction - in stacks of up to 30 for the ultimate deposit convenience.
"We were looking for more than superior hardware and technology. We wanted a business partner that would take a comprehensive approach to developing our solution; evaluating the challenges we knew of as well as those we didn't," said Kelly Schrader, senior vice president of members services for OnPoint Community Credit Union. "By outsourcing with Diebold, we found a partner that provided a customized solution that impacts our bottom line, efficiencies and member satisfaction in a way that exceeded our expectations."
Most importantly, as with all Diebold outsourcing partnerships - the entire program, from managing ATM uptime and remote monitoring to currency management, networking and security - is managed through a single point of contact. This enables OnPoint to concentrate on its core area of expertise - building member relationships - while outsourcing the management of its self-service channel to Diebold.
The ability to provide outsourcing solutions that take into consideration regional influences to financial institutions such as OnPoint is a key component of Diebold's outsourcing strategy.
"OnPoint has established a very aggressive self-service strategy for its members and needed a partner that would help accelerate growth in this area," said Charles E. Ducey, Jr., senior vice president of global development and services, Diebold. "With Diebold Integrated Services, we can provide OnPoint with the 'nuts and bolts' of day-to-day operations, freeing them to focus internal resources on self-service strategy and outpacing the competition in this area."
According to OnPoint's Schrader, not only is the financial institution excited about new solutions gained, the company is also excited about what outsourcing with Diebold will enable it to do in the future as new technologies become available. "Now we spend more time on growth strategies and less time managing multiple partnerships. We're aggressively pursuing our plan to include advanced functionalities at our points-of-service," Schrader said.