The Royal Bank of Scotland Group have announced a new partnership with 192.com Business Services to offer an innovative new customer ID check service to help combat fraud and increase profits for online retailers.
This new service will enhance the comprehensive range of customer-not-present fraud management tools already on offer from RBS and will initially be available to customers of RiskGuardian, the specialist risk management solution from RBS for online businesses.
The ID check service offers a customer validation solution that is easy to use, robust and effective. The service incorporates three possible checks: Age Verification, Identity Verification and Know Your Customer. Each check may be used separately or collectively, as customers require. For added flexibility, customers can also request the depth of customer identity check to match the value of the transaction.
For merchants the service is easy to use, they collect customer data as normal and the solution verifies customer information to the depth of check requested, against various private sector and Government-issued data sources in real time. Within seconds the retailer receives clear and concise authentication responses.
Ron Kalifa, Managing Director of RBS Worldpay comments: "A simple ID check that is invisible to the customer is a key step in battling ecommerce and customer-not present fraud. By adding 192.com Business Services to RBS's payment platform and its RiskGuardian suite of CNP risk tools, merchants can quickly verify customer identity without harming the customer experience. The addition of this highly regarded global customer verification technology will further reduce fraud rates and increase profits for RiskGuardian customers."
David Pope, Marketing Director at 192.com Business Services said "We have been delivering global customer ID check solutions to leading ecommerce sites for nearly five years now to help prevent card fraud and speed up the customer acquisition process. It's gratifying to see our ID check solutions recognised as the technology partner of choice to be integrated into RiskGuardian."
By expanding its fraud managenagement offering, RBS expects to attract additional merchants to its growing customer base and will be actively promoting the strategic value of this new service.