KeyBank enhances ATM network with Diebold

Source: Diebold

Diebold, Incorporated (NYSE: DBD), the global leader in integrated self-service delivery and imaging services, continues to provide thought leadership and turnkey solutions to advance the financial self-service industry.

Through a partnership that spans decades, Diebold is helping KeyBank provide its clients with a better overall banking experience. In the latest agreement, KeyBank is modernizing its self-service channel and replacing older machines with Opteva ATMs loaded with advanced functionality Agilis software that:
  • Provides personalized screen content and messages tailored to specific client segments;
  • Enables KeyBank to troubleshoot and access specific ATMs from a central location;
  • Offers faster resolution of specific ATM transaction inquiries.

As KeyBank's long-time partner, Diebold is providing a total turnkey solution that enables the financial institution to increase functionality and decrease costs, freeing up assets for other expenditures, while maximizing time and resources across its ATM channel.

"Diebold is the preferred provider for KeyBank's self-service channel for a number of reasons," said Debbie Jones, senior manager, channel management division, KeyBank. "In addition to delivering highly reliable solutions and support, Diebold is helping us build a dependable self-service channel that's also a cost-effective tool to reach out to our customers and make their ATM experience memorable."

Working closely with KeyBank to identify its current goals and requirements, Diebold is assisting the financial institution in strategically building out a powerful self-service channel. "With Diebold's solutions and services, KeyBank can provide the accessibility and functionality customers want, while effectively marketing its services and streamlining back-end administration of its fleet," said Charles E. Ducey, Jr., senior vice president, global development and services, Diebold.

KeyBank's new machines are representative of a range of Opteva models. From Opteva 500-series stand-alone lobby and interior walk-up cash dispensers to 700-series advanced-function interior and exterior models, the financial institution has the means to reach customers and provide advanced services at its branches or off-site.

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