TeleTech Holdings (NasdaqGS:TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has expanded its multiyear agreement with a leading financial services firm.
The agreement includes continuing support of business process services for a Fortune 200 financial services provider. TeleTech associates provide account management services, primarily supporting the firm's banking business, to enhance customer retention and loyalty efforts. Services include an integrated BPO solution encompassing statement inquiries, credit limit increases, address changes, finance charges, payments, billing disputes, merchant and cash authorizations, balance transfers, enhancements, and reward programs.
"TeleTech serves 20 leading financial services providers and has developed industry-leading best practices for those organizations," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "We look forward to continuing to expand our long-term relationship with this important client."
TeleTech, a leader in serving the financial services industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.