NCR Corporation (NYSE: NCR) today announced the renewal of its automated teller machine (ATM) Managed Services contract with HDFC Bank, Ltd (NYSE: HDB), headquartered in Mumbai, India.
The new 42-month deal taps NCR to oversee more than 2,000 NCR and non-NCR ATMs for the bank and expands on a prior three-year Managed Services contract. HDFC also has signed an additional order for 300 new ATMs. This order is in line with HDFC Bank's expansion strategy in India.
NCR's customized end-to-end Managed Services solution will help HDFC Bank customers experience enhanced service and higher availability of the bank's ATMs. The contract includes ATM monitoring through incident management, cash management, first-line maintenance and second-line maintenance.
Rahul Bhagat, business head for Direct Banking Channels, HDFC Bank, said, "Customer behavior conclusively demonstrates a significant shift of transactions to the ATM, arguably positioning the ATM as the channel with highest customer usage. In this context, ensuring a globally competitive customer availability experience becomes increasingly critical and HDFC Bank is very proud to have delivered best-in-class standards in partnership with NCR."
Pradeep Sen, NCR's managing director for India, said, "With increased competition in the banking industry in India, banks are focusing more on customer services and innovative solutions to maintain their edge. The convenient ability of ATMs to reliably dispense cash, combined with their role in building and maintaining customer relationships, makes high network availability more significant than ever for banks in India."
Added Sen, "Running a large ATM network is complex and involves varied disciplines to ensure the integration of hardware, software and processing. A growing number of institutions look to NCR's expertise to manage their complete end-to-end channel services, which involves everything from site selection to cash replenishment, as well as significant uptime demands. NCR has demonstrated its proven expertise in this space across various banks in India and we are pleased that HDFC Bank has recognized our efforts and renewed this relationship with us."
NCR's Managed Services portfolio includes end-to-end automatic and electronic incident management using Gasper software management tools, help desk services, second-line maintenance, first-line maintenance, currency forecasting, cash replenishment, software distribution, consumables supply and management, and network management.