Postilion, a leading global provider of integrated solutions for self-service banking and payment processing and a division of S1 Corporation (Nasdaq: SONE), announced today that fifteen customers have deployed the latest Postilion Voice Banking solution in order to offer their customers superior interactive voice response (IVR) services.
Postilion's Voice Banking solution is delivered on the Postilion cross-channel platform and backed by 17 years of expertise in developing, delivering and supporting telephone banking applications for banks and credit unions in North America.
According to a September 2007 TowerGroup report on telephone banking, "IVRs are the foundation of the call center channel in retail banking, handling over 90% of all calls that come into the call center every day, and it is hard to imagine how consumers, and banks for that matter, would efficiently conduct business today without them." Postilion recognizes the importance of continuing to support this key channel and has delivered enhanced interactive voice response functionality, such as online and offline transaction processing, call flow management, voice driver management, transaction history generation, reconciliation, and reporting.
"Our customers have been extremely pleased with the new functionality and response times of the new Postilion Voice Banking solution," said Cassidy Collins, Electronic Banking Manager, The Heritage Bank. "Plus, we are now able to better manage our voice solution via the Postilion Portal which has given us access to important features like call flow management and reporting."
These banks represent a growing number of Postilion customers who are leveraging Postilion's self-service software and services. By utilizing Postilion, customers can easily tailor programs for individuals and manage customers across all self-service channels, including retail Internet banking, business Internet banking, voice banking, ATM driving, and mobile banking, all integrated on a single platform and administered from a single management portal. Postilion offers flexible, packaged solutions with fast deployment options, ensuring they are able to provide customers with competitive, cross-channel banking services that retain loyalty while also controlling operational cc costs and increasing employee productivity.
"The voice banking channel continues to be one of the most important channels to effectively support a financial institution's customer base," said Pierre Naude, Senior Vice President and General Manager of Postilion Americas. "We are pleased to be able to offer the latest IVR technology to support our customers in delivering the next generation in voice banking as well as the ability to tap into the benefits of having a complete suite of integrated self-service solutions on a single platform."
Postilion voice banking benefits include the following:
- 24 x 7 application availability
- An in-depth reporting system that provides tracking of customer usage and administrative changes
- Access to the secure Postilion portal as a single source for centralized system monitoring and administration
- A flexible and secure self-guided enrollment process that provides immediate access to all of a customer's accounts
- The ability to maintain rates on products and update branch and location information easily
- Bank-branded marketing messages
Postilion and TowerGroup will co-present a Voice Banking Webinar, entitled "Voice Banking - A Vital Component of the Pervasive Financial Services Experience," on June 11, 2008 at 12 p.m. EDT. The webinar will focus on the importance of the voice channel in delivering a pervasive financial services experience as well as a brief overview of the new features and functionality of Postilion Voice Banking.