Aternity, the leader in frontline performance intelligence for Global 1000 enterprises, today announced that the Menora Mivtachim Group has selected the Aternity platform to drive a strategic initiative focused on top-tier service delivery to its professional agents.
Menora Mivtachim is the leading pension insurance entity in Israel and the country's third largest insurance company in life assurance and pensions.
Menora Mivtachim adopted Aternity's platform because of its unique ability to provide actionable business intelligence related to real end user experience. With Aternity, Menora Mivtachim's business and IT management have enterprise-wide visibility into how application usage and performance impacts results - ultimately enabling informed technical and verifiable business decisions. Today's announcement marks a significant trend within the IT and financial services industry across both Israel and the U.S.
"Our agents operate in a highly distributed organizational infrastructure that serves more than a half million customers within the insurance and capital market sectors," said Gabi Shoval, Director of IT at Menora Mivtachim. "The urgency and real-time nature of our business demands reliable application performance so that our agents can rapidly issue and manage policies and pension funds, while addressing customer inquiries with minimal latency. With Aternity, IT management quickly gains an end-to-end view and comprehensive understanding of how our agents are being impacted. As a result, we can make informed decisions to optimize application performance and IT infrastructure, which in turn, maximizes productivity and delivers measurable business results."
Menora Mivtachim's heterogeneous IT infrastructure consists of multiple computer platforms and application architectures that manage its insurance products, including web, client/server, server-based computing, and mainframe environments. Enterprises like Menora Mivtachim are harnessing the critical business insight they need through Aternity's unique ability to seamlessly monitor end-to--end frontline user experience of any application within any environment. As a result, Menora Mivtachim and other industry leaders are able to capitalize upon the analysis and correlation of real and virtual desktop performance, application usage, and end-to-end transaction response times to gain a 360-degree view of the real end user experience.
"We are very excited to welcome Menora Mivtachim as one of our top enterprise clients and look forward to collaborating with them to achieve breakthrough application performance management across their diverse and complex application infrastructure," said Trevor Matz, President and CEO of Aternity. "Menora Mivtachim takes great pride in providing its customers with professional, reliable, and efficient services and we are pleased that Menora Mivtachim has selected Aternity's frontline performance intelligence platform as the solution to help power ongoing growth and outstanding customer service."